Terms and Conditions of the Online Store – nanoclean24.com

The Online Store https://nanoclean24.com
cares about consumer rights. The consumer cannot waive the rights granted to them under the Consumer Rights Act. Any provisions of contracts that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Act shall apply instead. Therefore, the provisions of this Regulation do not exclude or limit any consumer rights granted to them under mandatory legal provisions, and any doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the above regulations, the provisions of the Consumer Rights Act shall prevail and apply.

1. GENERAL PROVISIONS

1.1. The Online Store available at https://nanoclean24.com
is operated by MCP GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered in the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for economy, with the following details:

adres miejsca wykonywania działalności i adres do doręczeń: ul. Wschodnia 5A, 62-080 Swadzim, Polska,

NIP: 7812078935,

REGON: 540045071,

KRS: 0001135927,

adres poczty elektronicznej: kontakt@nanoclean24.com,

numer telefonu: +48 61 822 65 61.

1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Terms and Conditions states otherwise.

1.3. The Administrator of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data are processed for the purposes, during the period, and on the basis and principles specified in the privacy policy published on the Online Store’s website.

The privacy policy contains the principles of collecting, processing, and protecting personal data by the Administrator in the Online Store, as well as information about the use of cookies and analytical tools.

Using the Online Store, including making purchases, is voluntary. Providing personal data by the User or the Client using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (e.g. data necessary for concluding and performing a sales contract).

1.4. Definitions:

  • BUSINESS DAY – a day from Monday to Friday, excluding public holidays.
  • REGISTRATION FORM – a form available in the Online Store that allows the creation of an Account.
  • ORDER FORM – an Electronic Service, an interactive form available in the Online Store that enables the placement of an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.
  • CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
  • ACCOUNT – an Electronic Service, identified by an individual name (login) and password provided by the Service User, a collection of resources in the Service Provider’s teleinformation system where data provided by the Service User and information about Orders placed by the Service User in the Online Store are stored.
  • NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Users who use it to automatically receive periodic content from the Service Provider containing information about Products, news, and promotions in the Online Store.
  • PRODUCT – a movable item available in the Online Store which is the subject of a Sales Agreement between the Client and the Seller.
  • TERMS AND CONDITIONS – these terms and conditions of the Online Store.
  • ONLINE STORE – the Service Provider’s online store available at: https://nanoclean24.com.

1.5. SELLER; SERVICE PROVIDER

MCP GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with the following details:

business and correspondence address:
ul. Wschodnia 5A, 62-080 Swadzim, Poland

NIP (Tax ID): 7812078935
REGON: 540045071
KRS: 0001135927

email address: kontakt@nanoclean24.com
telephone number: +48 61 822 65 61

SALES AGREEMENT – a product sales agreement concluded or entered into between the Client and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.

SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity – who uses or intends to use the Electronic Service.

CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

ORDER – a declaration of will by the Client submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1.

The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

  1. Account – use of the Account is possible after the Customer completes the following steps:
    (1) completes the Registration Form, and (2) clicks the “Register” field.
    In the Registration Form, it is necessary to provide the following Customer data: username and email address.
    The Account can also be created during the Order placement – the moment the Order is placed, the Account is automatically created. The Electronic Service Account is provided for an indefinite period.
    The Customer may, at any time and without providing a reason, delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via email to: kontakt@nanoclean24.com or in writing to the address: ul. Wschodnia 5A, 62-080 Swadzim, Poland.
  2. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store.
    The Order is placed after the Customer performs the following steps:
    (1) fills in the Order Form, and (2) clicks the “Order with obligation to pay” button on the Online Store website.
    Until this moment, the Customer can modify the entered data.
    The Order Form requires providing the following Customer data:
    • first and last name/company name,
    • address (street, house number/apartment number, postal code, city, country),
    • email address,
    • contact phone number,
    • Product(s),
    • quantity of Product(s),
    • place and method of delivery,
    • method of payment.
      In the case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).
    The Electronic Service Order Form is provided free of charge and has a one-time nature – it ends when the Order is placed or when the Customer stops filling it out earlier.

2.2. Technical requirements necessary to work with the teleinformation system used by the Service Provider:

enabled cookies and JavaScript in the browser.

a computer, laptop, or other multimedia device with Internet access;

access to an email account;

an up-to-date web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari, or Microsoft Edge;

recommended minimum screen resolution: 1024×768;

2.3. The Service User is obliged to use the Online Store in a manner consistent with the law and good practices, respecting the personal rights and copyrights and intellectual property rights of the Service Provider and third parties.
The Service User is obliged to provide data consistent with the actual state of affairs.
The Service User is prohibited from supplying unlawful content.

2.4. The complaint procedure regarding Electronic Services is specified in section 6 of these Terms and Conditions.

3. TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with section 2.1.2 of these Terms and Conditions.

3.2. The price of the Product displayed on the Online Store website is given in Polish zlotys and includes taxes.
The total price together with taxes for the Product being the subject of the Order, as well as delivery costs (including transport, delivery, and postal service fees) and any other costs, are indicated to the Customer on the Online Store’s website when placing the Order, including at the time the Customer expresses their intent to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form

  • The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with section 2.1.2 of these Terms and Conditions.
  • Once the Order has been placed, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing.
    Confirmation of receipt and acceptance of the Order for processing occurs through the Seller sending an appropriate email to the Customer’s email address provided during the Order process.
    The email must include at least a statement from the Seller confirming receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement.
    Upon receipt of this email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.

3.4. Recording, securing, and making available to the Customer the content of the concluded Sales Agreement takes place by:
(1) making these Terms and Conditions available on the Online Store’s website, and
(2) sending an email to the Customer as referred to in section 3.3.2 of the Terms and Conditions.
The content of the Sales Agreement is additionally recorded and secured in the Online Store’s IT system of the Seller.

4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

4.1. The Seller makes the following payment methods available to Customers for the Sales Agreement:

  • Electronic payments and card payments via the PayU.pl service – the current available payment methods are specified on the Online Store’s website under the “Payment Methods” tab and on the website of PayU.pl at http://www.payu.pl
    • Settlements of electronic payment transactions and card payments are carried out according to the Customer’s choice via the PayU.pl service operated by:
    • PayU S.A. with its registered office in Poznań (registered address: ul. Grunwaldzka 186, 60-166 Poznań), entered into the Register of Entrepreneurs kept by the District Court in Poznań – Nowe Miasto and Wilda, Commercial Division VIII of the National Court Register, under number KRS 0000274399, with share capital of PLN 1,789,000.00 fully paid, NIP: 7792308495.

5. COST, METHODS, AND TIME OF DELIVERY AND PRODUCT COLLECTION

5.1. The delivery of the Product is available within the territory of the Republic of Poland.

5.2. The delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The delivery costs of the Product (including transport, delivery, and postal service fees) are indicated to the Customer on the Online Store’s website in the “Delivery Information” section, as well as during the Order process, including when the Customer expresses the will to be bound by the Sales Agreement.

5.3. The Seller makes the following methods of delivery or collection of the Product available to Customers:

  • Courier delivery.

5.4. Delivery time of the Product to the Customer

The delivery time of the Product to the Customer is up to 10 Business Days, unless a shorter time is specified in the description of the Product or during the Order process.
If Products with different delivery times are ordered, the delivery time is the longest time specified, but it shall not exceed 14 Business Days. The beginning of the delivery time of the Product to the Customer is as follows:

  • In the case of electronic payment or card payment – from the date of crediting the Seller’s bank account or settlement account.

5.5. Product readiness for collection by the Customer

If the Customer selects personal collection of the Product, the Product will be ready for collection by the Customer within 3 Business Days, unless a shorter period is indicated in the description of the Product or during the Order process.
In the case of Products with different collection readiness times, the time for collection is the longest period specified, but it shall not exceed 3 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection via an email sent to the Customer’s email address provided during the Order process.

  • In the case of electronic payment or card payment – from the date of crediting the Seller’s bank account or settlement account.

6. COMPLAINT HANDLING PROCEDURE

6.1. This section of the Terms and Conditions defines a unified procedure for handling all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services, and other complaints related to the operation of the Seller or the Online Store.

6.2. The basis and scope of the Seller’s liability are defined by generally applicable legal provisions, in particular the Civil Code, the Consumer Rights Act, and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).

  • Specific provisions regarding complaints concerning Products – tangible items (including items with digital elements), excluding digital content or services, purchased by Customers under Sales Agreements concluded from January 1, 2023, are defined by the provisions of the Consumer Rights Act as amended as of January 1, 2023, in particular Articles 43a–43g.
    These provisions apply to contracts concluded from January 1, 2023, including cases of non-compliance of the Product with the Sales Agreement.
  • Specific provisions regarding complaints concerning Products – digital content or digital services, purchased by Customers under Sales Agreements concluded from January 1, 2023, are defined by the provisions of the Consumer Rights Act as amended as of January 1, 2023, in particular Articles 43h–43q.
    These provisions apply to contracts concluded from January 1, 2023, including cases of non-compliance of the digital content or service with the Sales Agreement.

6.3. A complaint may be submitted, for example:

  • in writing to the address: ul. Wschodnia 5a, 62-080 Swadzim near Poznań,
  • in electronic form via email to the address: kontakt@nanoclean24.com.

6.4. The sending or return of the Product as part of the complaint process may take place at the following address:
ul. Wschodnia 5a, 62-080 Swadzim near Poznań.

6.5. It is recommended that the complaint include:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect or non-conformity with the contract;
(2) a request for a specific method of bringing the Product into conformity with the contract or a declaration of price reduction or withdrawal from the contract;
and (3) contact details of the complainant — to facilitate and speed up the handling of the complaint.
The requirements mentioned above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

6.6. If the complainant’s contact details change during the complaint process, they are obliged to inform the Seller about it.

6.7 The complainant may attach to the complaint evidence (e.g. photos, documents, or the Product itself) related to the subject of the complaint.
The Seller may also ask the complainant to provide additional information or send further evidence (e.g. photos) if it is necessary to clarify the subject of the complaint or expedite its processing.

6.8. The Seller will respond to the complaint immediately, but no later than within 14 calendar days from the date of its receipt.

7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS, AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility for a Customer who is a consumer to use out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection (UOKiK) at:
https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

7.2. At the Office of Competition and Consumer Protection, there is also a contact point (telephone: +48 22 55 60 333, email: kontakt.adr@uokik.gov.pl
, or in writing: Pl. Powstańców Warszawy 1, 00-950 Warsaw, Poland), whose task is, among other things, to provide assistance to consumers in matters related to out-of-court resolution of consumer disputes.

7.3.A consumer has the following examples of the possibility to use out-of-court methods of handling complaints and pursuing claims:

(1) an application for dispute resolution to the permanent consumer arbitration court (more information at: http://www.spsk.wiih.org.pl/);

(2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (