Terms and Conditions of the Online Store – nanoclean24.com

The Online Store https://nanoclean24.com
cares about consumer rights. The consumer cannot waive the rights granted to them under the Consumer Rights Act. Any provisions of contracts that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Act shall apply instead. Therefore, the provisions of this Regulation do not exclude or limit any consumer rights granted to them under mandatory legal provisions, and any doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the above regulations, the provisions of the Consumer Rights Act shall prevail and apply.

1. GENERAL PROVISIONS

1.1. The Online Store available at https://nanoclean24.com
is operated by MCP GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered in the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for economy, with the following details:

adres miejsca wykonywania działalności i adres do doręczeń: ul. Wschodnia 5A, 62-080 Swadzim, Polska,

NIP: 7812078935,

REGON: 540045071,

KRS: 0001135927,

adres poczty elektronicznej: kontakt@nanoclean24.com,

numer telefonu: +48 61 822 65 61.

1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Terms and Conditions states otherwise.

1.3. The Administrator of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data are processed for the purposes, during the period, and on the basis and principles specified in the privacy policy published on the Online Store’s website.

The privacy policy contains the principles of collecting, processing, and protecting personal data by the Administrator in the Online Store, as well as information about the use of cookies and analytical tools.

Using the Online Store, including making purchases, is voluntary. Providing personal data by the User or the Client using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (e.g. data necessary for concluding and performing a sales contract).

1.4. Definitions:

  • BUSINESS DAY – a day from Monday to Friday, excluding public holidays.
  • REGISTRATION FORM – a form available in the Online Store that allows the creation of an Account.
  • ORDER FORM – an Electronic Service, an interactive form available in the Online Store that enables the placement of an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.
  • CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
  • ACCOUNT – an Electronic Service, identified by an individual name (login) and password provided by the Service User, a collection of resources in the Service Provider’s teleinformation system where data provided by the Service User and information about Orders placed by the Service User in the Online Store are stored.
  • NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Users who use it to automatically receive periodic content from the Service Provider containing information about Products, news, and promotions in the Online Store.
  • PRODUCT – a movable item available in the Online Store which is the subject of a Sales Agreement between the Client and the Seller.
  • TERMS AND CONDITIONS – these terms and conditions of the Online Store.
  • ONLINE STORE – the Service Provider’s online store available at: https://nanoclean24.com.

1.5. SELLER; SERVICE PROVIDER

MCP GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with the following details:

business and correspondence address:
ul. Wschodnia 5A, 62-080 Swadzim, Poland

NIP (Tax ID): 7812078935
REGON: 540045071
KRS: 0001135927

email address: kontakt@nanoclean24.com
telephone number: +48 61 822 65 61

SALES AGREEMENT – a product sales agreement concluded or entered into between the Client and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.

SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity – who uses or intends to use the Electronic Service.

CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

ORDER – a declaration of will by the Client submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1.

The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

  1. Account – use of the Account is possible after the Customer completes the following steps:
    (1) completes the Registration Form, and (2) clicks the “Register” field.
    In the Registration Form, it is necessary to provide the following Customer data: username and email address.
    The Account can also be created during the Order placement – the moment the Order is placed, the Account is automatically created. The Electronic Service Account is provided for an indefinite period.
    The Customer may, at any time and without providing a reason, delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via email to: kontakt@nanoclean24.com or in writing to the address: ul. Wschodnia 5A, 62-080 Swadzim, Poland.
  2. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store.
    The Order is placed after the Customer performs the following steps:
    (1) fills in the Order Form, and (2) clicks the “Order with obligation to pay” button on the Online Store website.
    Until this moment, the Customer can modify the entered data.
    The Order Form requires providing the following Customer data:
    • first and last name/company name,
    • address (street, house number/apartment number, postal code, city, country),
    • email address,
    • contact phone number,
    • Product(s),
    • quantity of Product(s),
    • place and method of delivery,
    • method of payment.
      In the case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).
    The Electronic Service Order Form is provided free of charge and has a one-time nature – it ends when the Order is placed or when the Customer stops filling it out earlier.

2.2. Technical requirements necessary to work with the teleinformation system used by the Service Provider:

enabled cookies and JavaScript in the browser.

a computer, laptop, or other multimedia device with Internet access;

access to an email account;

an up-to-date web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari, or Microsoft Edge;

recommended minimum screen resolution: 1024×768;

2.3. The Service User is obliged to use the Online Store in a manner consistent with the law and good practices, respecting the personal rights and copyrights and intellectual property rights of the Service Provider and third parties.
The Service User is obliged to provide data consistent with the actual state of affairs.
The Service User is prohibited from supplying unlawful content.

2.4. The complaint procedure regarding Electronic Services is specified in section 6 of these Terms and Conditions.

3. TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with section 2.1.2 of these Terms and Conditions.

3.2. The price of the Product displayed on the Online Store website is given in Polish zlotys and includes taxes.
The total price together with taxes for the Product being the subject of the Order, as well as delivery costs (including transport, delivery, and postal service fees) and any other costs, are indicated to the Customer on the Online Store’s website when placing the Order, including at the time the Customer expresses their intent to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form

  • The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with section 2.1.2 of these Terms and Conditions.
  • Once the Order has been placed, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing.
    Confirmation of receipt and acceptance of the Order for processing occurs through the Seller sending an appropriate email to the Customer’s email address provided during the Order process.
    The email must include at least a statement from the Seller confirming receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement.
    Upon receipt of this email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.

3.4. Recording, securing, and making available to the Customer the content of the concluded Sales Agreement takes place by:
(1) making these Terms and Conditions available on the Online Store’s website, and
(2) sending an email to the Customer as referred to in section 3.3.2 of the Terms and Conditions.
The content of the Sales Agreement is additionally recorded and secured in the Online Store’s IT system of the Seller.

4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

4.1. The Seller makes the following payment methods available to Customers for the Sales Agreement:

  • Electronic payments and card payments via the PayU.pl service – the current available payment methods are specified on the Online Store’s website under the “Payment Methods” tab and on the website of PayU.pl at http://www.payu.pl
    • Settlements of electronic payment transactions and card payments are carried out according to the Customer’s choice via the PayU.pl service operated by:
    • PayU S.A. with its registered office in Poznań (registered address: ul. Grunwaldzka 186, 60-166 Poznań), entered into the Register of Entrepreneurs kept by the District Court in Poznań – Nowe Miasto and Wilda, Commercial Division VIII of the National Court Register, under number KRS 0000274399, with share capital of PLN 1,789,000.00 fully paid, NIP: 7792308495.

5. COST, METHODS, AND TIME OF DELIVERY AND PRODUCT COLLECTION

5.1. The delivery of the Product is available within the territory of the Republic of Poland.

5.2. The delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The delivery costs of the Product (including transport, delivery, and postal service fees) are indicated to the Customer on the Online Store’s website in the “Delivery Information” section, as well as during the Order process, including when the Customer expresses the will to be bound by the Sales Agreement.

5.3. The Seller makes the following methods of delivery or collection of the Product available to Customers:

  • Courier delivery.

5.4. Delivery time of the Product to the Customer

The delivery time of the Product to the Customer is up to 10 Business Days, unless a shorter time is specified in the description of the Product or during the Order process.
If Products with different delivery times are ordered, the delivery time is the longest time specified, but it shall not exceed 14 Business Days. The beginning of the delivery time of the Product to the Customer is as follows:

  • In the case of electronic payment or card payment – from the date of crediting the Seller’s bank account or settlement account.

5.5. Product readiness for collection by the Customer

If the Customer selects personal collection of the Product, the Product will be ready for collection by the Customer within 3 Business Days, unless a shorter period is indicated in the description of the Product or during the Order process.
In the case of Products with different collection readiness times, the time for collection is the longest period specified, but it shall not exceed 3 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection via an email sent to the Customer’s email address provided during the Order process.

  • In the case of electronic payment or card payment – from the date of crediting the Seller’s bank account or settlement account.

6. COMPLAINT HANDLING PROCEDURE

6.1. This section of the Terms and Conditions defines a unified procedure for handling all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services, and other complaints related to the operation of the Seller or the Online Store.

6.2. The basis and scope of the Seller’s liability are defined by generally applicable legal provisions, in particular the Civil Code, the Consumer Rights Act, and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).

  • Specific provisions regarding complaints concerning Products – tangible items (including items with digital elements), excluding digital content or services, purchased by Customers under Sales Agreements concluded from January 1, 2023, are defined by the provisions of the Consumer Rights Act as amended as of January 1, 2023, in particular Articles 43a–43g.
    These provisions apply to contracts concluded from January 1, 2023, including cases of non-compliance of the Product with the Sales Agreement.
  • Specific provisions regarding complaints concerning Products – digital content or digital services, purchased by Customers under Sales Agreements concluded from January 1, 2023, are defined by the provisions of the Consumer Rights Act as amended as of January 1, 2023, in particular Articles 43h–43q.
    These provisions apply to contracts concluded from January 1, 2023, including cases of non-compliance of the digital content or service with the Sales Agreement.

6.3. A complaint may be submitted, for example:

  • in writing to the address: ul. Wschodnia 5a, 62-080 Swadzim near Poznań,
  • in electronic form via email to the address: kontakt@nanoclean24.com.

6.4. The sending or return of the Product as part of the complaint process may take place at the following address:
ul. Wschodnia 5a, 62-080 Swadzim near Poznań.

6.5. It is recommended that the complaint include:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect or non-conformity with the contract;
(2) a request for a specific method of bringing the Product into conformity with the contract or a declaration of price reduction or withdrawal from the contract;
and (3) contact details of the complainant — to facilitate and speed up the handling of the complaint.
The requirements mentioned above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

6.6. If the complainant’s contact details change during the complaint process, they are obliged to inform the Seller about it.

6.7 The complainant may attach to the complaint evidence (e.g. photos, documents, or the Product itself) related to the subject of the complaint.
The Seller may also ask the complainant to provide additional information or send further evidence (e.g. photos) if it is necessary to clarify the subject of the complaint or expedite its processing.

6.8. The Seller will respond to the complaint immediately, but no later than within 14 calendar days from the date of its receipt.

7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS, AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility for a Customer who is a consumer to use out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection (UOKiK) at:
https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

7.2. At the Office of Competition and Consumer Protection, there is also a contact point (telephone: +48 22 55 60 333, email: kontakt.adr@uokik.gov.pl
, or in writing: Pl. Powstańców Warszawy 1, 00-950 Warsaw, Poland), whose task is, among other things, to provide assistance to consumers in matters related to out-of-court resolution of consumer disputes.

7.3.A consumer has the following examples of the possibility to use out-of-court methods of handling complaints and pursuing claims:

(1) an application for dispute resolution to the permanent consumer arbitration court (more information at: http://www.spsk.wiih.org.pl/);

(2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (more information is available on the website of the inspector competent for the Seller’s place of business);

and (3) assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Federation of Consumers, the Association of Polish Consumers).
Advice is provided, among others, at the email address: porady@dlakonsumentow.pl
or by calling the national consumer helpline at 801 440 220 (the helpline operates on business days from 8:00 a.m. to 6:00 p.m.; the cost of the call is according to the operator’s tariff).

7.4. At the address http://ec.europa.eu/consumers/odr
there is also an online platform for resolving disputes between consumers and traders at the EU level (the ODR platform).
The ODR platform is an interactive and multilingual website providing comprehensive service for consumers and traders seeking to resolve disputes concerning contractual obligations arising from online sales or service contracts.
More information about the ODR platform can also be found on the website of the Office of Competition and Consumer Protection at:
https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php.

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in section 8.8 of the Terms and Conditions.
To meet the withdrawal deadline, it is sufficient to send a declaration of withdrawal before its expiry.
A declaration of withdrawal may be submitted, for example:

  • in writing to the address: ul. Wschodnia 5a, 62-080 Swadzim near Poznań;
  • in electronic form via email to: kontakt@nanoclean24.com.

8.2. The return of the Product — movable items (including movable items with digital elements) — as part of withdrawal from the contract may take place at the address: ul. Wschodnia 5a, 62-080 Swadzim near Poznań.
A sample withdrawal form for a distance contract is included in Appendix No. 2 to the Consumer Rights Act and is also available in section 12 of these Terms and Conditions.
The consumer may use the sample form, but it is not mandatory.

8.3. The period for withdrawal from the contract begins:

  • for a contract under which the Seller issues a Product, being obliged to transfer its ownership – from the moment the Consumer or a third party indicated by the Consumer other than the carrier takes possession of the Product, and in the case of a contract that: (1) covers multiple Products delivered separately, in batches, or in parts – from the moment of taking possession of the last Product, batch, or part; (2) involves regular delivery of Products for a fixed period – from taking possession of the first of the Products;
  • for other contracts – from the date of conclusion of the contract.

8.4. In the case of withdrawal from a distance contract, the contract is considered null and void.

8.5. Products – movable items, including movable items with digital elements

  • The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer’s declaration of withdrawal, refund all payments made by the consumer, including the costs of delivery of the Product – movable items, including movable items with digital elements (except for additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard method offered in the online store). The refund will be made using the same payment method used by the consumer, unless the consumer has expressly agreed to another method that does not involve any costs for them. The Seller may withhold the refund until they receive the Product back or until proof of its return is provided, whichever occurs first. The consumer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which they withdrew from the contract.

  • In the case of Products – movable items (including movable items with digital elements) – the consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, no later than 14 calendar days from the date on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send back the Product before the period expires.

  • The consumer is responsible for any reduction in the value of the Product – movable items (including movable items with digital elements) – resulting from its use in a manner beyond what is necessary to determine the nature, characteristics, and functioning of the Product.

8.6. Products – Digital Content or Digital Services:

  • In the event of withdrawal from a contract for the supply of a Product – digital content or digital service – the Seller, from the moment of receiving the consumer’s declaration of withdrawal, may not use content other than personal data provided or created by the consumer while using the Product – digital content or digital service – supplied by the Seller, except for the following cases: (1) such content is only useful in connection with the digital content or digital service that was the subject of the contract; (2) such content relates solely to the consumer’s activity while using the digital content or digital service supplied by the Seller; (3) such content has been combined by the Seller with other data and cannot be separated from it or can only be separated with disproportionate effort; (4) such content has been created jointly by the consumer and others who can still use it. With the exception of the cases referred to above in points (1)–(3), the Seller shall, at the consumer’s request, provide the consumer with other content, other than personal data, which was provided or created by the consumer while using the digital content or digital service supplied by the Seller.

  • In the case of withdrawal from a contract for the supply of digital content or a digital service, the consumer is obliged to refrain from using such digital content or service and from making it available to third parties.

8.7. Possible Costs Incurred by the Consumer in Connection with Withdrawal from the Contract:

  • In the case of Products – movable items (including movable items with digital elements) – if the consumer chose a delivery method other than the cheapest standard delivery method offered in the Online Store, the Seller is not obliged to refund the consumer for additional costs incurred.
  • In the case of Products – movable items (including movable items with digital elements) – the consumer bears the direct costs of returning the Product.
  • In the case of a Product – a service, the performance of which – at the express request of the consumer – began before the expiry of the withdrawal period, if the consumer exercises the right of withdrawal after making such a request, they are obliged to pay for the services performed up to the moment of withdrawal.
    The amount of payment is calculated proportionally to the scope of the performance provided, taking into account the agreed total price or remuneration. If the total price is excessive, the basis for calculating this amount is the market value of the service provided.

8.8. The right of withdrawal from a distance contract does not apply to consumers in relation to contracts:

(1) for the provision of services, for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the start of the performance that, after the Seller has fulfilled the service, they would lose the right to withdraw from the contract, and the consumer acknowledged this;

(2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the withdrawal period expires;

(3) in which the subject of performance is a Product – a movable item (including a movable item with digital elements) – that is non-prefabricated, produced according to the consumer’s specifications or intended to meet their individualized needs;

(4) in which the subject of performance is a Product – a movable item (including a movable item with digital elements) – that is perishable or has a short shelf life;

(5) in which the subject of performance is a Product – a movable item (including a movable item with digital elements) – delivered in sealed packaging which, once opened after delivery, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;

(6) in which the subject of performance is Products – movable items (including movable items with digital elements) – which, after delivery, due to their nature, become inseparably connected with other movable items, including movable items with digital elements;

(7) in which the subject of performance is alcoholic beverages, the price of which was agreed upon at the time of concluding the Sales Agreement, and whose delivery may take place only after 30 days, and whose value depends on fluctuations in the market over which the Seller has no control;

(8) in which the consumer expressly requested that the Seller come to them to carry out urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products – movable items (including movable items with digital elements) – other than spare parts necessary for repair or maintenance, the right of withdrawal applies to those additional services or Products;

(9) in which the subject of performance is audio or visual recordings, or computer programs supplied in sealed packaging, if the packaging was opened after delivery;

(10) for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;

(11) concluded at a public auction.

(12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure services, entertainment, sports, or cultural events, if the contract specifies a date or period of service provision;

(13) for the delivery of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the Seller began providing the service with the express and prior consent of the consumer, who was informed before the start of performance that, after the Seller had fulfilled the service, they would lose the right to withdraw from the contract, and the consumer acknowledged this; and the Seller provided confirmation as referred to in Article 15(1) or (2) of the Act on Consumer Rights;

(14) for the provision of services for which the consumer is obliged to pay the price, where the consumer expressly requested that the Seller come to them to carry out urgent repairs or maintenance, if the service has been fully performed with the express and prior consent of the consumer.

8.9. The provisions set out in section 8 of the Terms and Conditions concerning consumers apply from January 1, 2021, and for agreements concluded after that date also to a Client who is a natural person entering into a contract directly related to their business activity, if the content of that contract indicates that it is not of a professional nature for that person, arising in particular from the subject of their business activity, made available on the basis of regulations from the Central Register and Information on Economic Activity.

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This section 9 of the Terms and Conditions and all provisions contained therein apply exclusively to Clients or Service Recipients who are not consumers, and from January 1, 2021, also to natural persons entering into a contract directly related to their business activity, when it follows from the content of that contract that it is of a professional nature for that person, arising in particular from the subject of their business activity, made available on the basis of regulations from the Central Register and Information on Economic Activity.

9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from its conclusion. Withdrawal from the Sales Agreement in this case may take place without stating any reason and shall not give rise to any claims on the part of the Client against the Seller.

9.3. The Seller may limit available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Client or the fact of concluding the Sales Agreement.

9.4. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient an appropriate notice.

9.5. The liability of the Service Provider/Seller towards the Service Recipient/Client, regardless of its legal basis, is limited — both for single claims and for all claims in total — to the amount of the price paid and delivery costs under the Sales Agreement, but not exceeding the amount of one thousand Polish zlotys (PLN 1,000). This limitation applies to any claims directed against the Service Provider/Seller by the Client, including those arising from non-performance or improper performance of the agreement, except in cases of intent. The Service Provider/Seller is not liable for lost profits.

9.6. All disputes arising between the Seller/Service Provider and the Client/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

9.7. The Seller’s warranty liability for the Product for lack of conformity of the Product with the Sales Agreement is excluded.

9.8. The Seller shall respond to complaints within 30 calendar days from the date of their receipt.

10. Product Reviews

10.1. The Seller allows its Clients to post and access reviews of Products and the Online Store under the terms specified in this section of the Terms and Conditions.

10.2. Posting a Product Review by a Client is possible after using a form that enables adding a review about a Product purchased in the Online Store. The form may be made available directly on the Online Store’s website (including via a dedicated widget) or through an individual link received by the Client after making a purchase to the email address provided. When adding a review, the Service Recipient may also add a rating in the form of a graphic or descriptive score of the Product – if such an option is provided in the review form.

10.3. A Product Review may only be posted for Products actually purchased in the Online Store by the Seller and only by a Client who purchased the reviewed Product. It is prohibited to enter fictitious or sham Sales Agreements to post a Review. A Review on the Online Store may only be posted by a person who is a Client of the Online Store.

10.4. Clients’ reviews may not be used for unlawful actions, in particular actions constituting acts of unfair competition or actions infringing personal rights, intellectual property rights, or other rights of the Seller or third parties. A Client posting a review is required to act in accordance with the law, these Terms and Conditions, and good practices.

10.5. Reviews may be made available directly on the Online Store’s website (e.g., under a specific Product) or in an external service collecting reviews with which the Seller cooperates, and to which a link is provided on the Online Store’s website (including via an integrated widget on the Online Store’s website).

10.6. The Seller ensures that published reviews about Products come from its Clients who purchased a given Product. In this regard, the Seller takes the following actions to verify that reviews originate from its Clients:

  • Publication of reviews via a form available directly on the Online Store’s website requires prior verification by the Service Provider. Verification involves checking compliance of the review with the Terms and Conditions, particularly verifying whether the reviewing person is a Client of the Online Store — in which case, the Seller verifies whether the person has made a purchase in the Online Store, and for Product reviews, whether they purchased the reviewed Product. Verification is carried out without undue delay.
  • The Seller sends Clients (including via an external review collection service it cooperates with) an individual link to the review form to the email address provided during the purchase — in this way, access to the review form is granted only to Clients who purchased a Product in the Online Store.
  • In case of doubt, the Seller reserves the right to contact the author of the review for clarification and confirmation that they are indeed a Client of the Online Store or have purchased the reviewed Product.

10.7. Any comments, objections, or appeals regarding the verification of reviews, including questions about whether a review originates from a Client who purchased a Product, may be submitted in the same manner as the complaint procedure specified in Section 6 of the Terms and Conditions.

10.8. The Seller does not post or commission the posting of fake reviews or recommendations of its Products. The Seller makes available both positive and negative reviews. The Seller does not post sponsored reviews.pinii lub rekomendacji Klientów w celu promowania swoich Produktów. Sprzedawca udostępnia opnie zarówno pozytywne, jak i negatywne. Sprzedawca nie udostępnia sponsorowanych opinii.

11. FINAL PROVISIONS

11.1. Agreements concluded through the Online Store are made in the Polish language.

11.2. Amendment of the Terms and Conditions:

  • The Service Provider reserves the right to make changes to these Terms and Conditions for important reasons, i.e.: changes in the law; changes in payment and delivery methods — to the extent such changes affect the implementation of the provisions of these Terms and Conditions.

  • If, under these Terms and Conditions, agreements of a continuous nature are concluded (e.g., the provision of an Electronic Service – Account), the amended Terms and Conditions shall be binding upon the Service Recipient if the requirements specified in Articles 384 and 384[1] of the Civil Code are met, i.e., if the Service Recipient has been properly notified of the amendments and has not terminated the agreement within 15 calendar days from the date of notification. If the change to the Terms and Conditions results in the introduction of any new fees or an increase in current fees, the Service Recipient has the right to withdraw from the agreement.

  • If, under these Terms and Conditions, agreements of a different nature than continuous agreements (e.g., Sales Agreements) are concluded, the amendments to the Terms and Conditions shall not in any way infringe upon the rights acquired by Service Recipients/Clients prior to the effective date of the amendments to the Terms and Conditions, in particular they shall not affect placed or executed Orders or concluded, realized, or performed Sales Agreements.

11.3. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); the Consumer Rights Act; and other generally applicable legal provisions.

11.4. These Terms and Conditions do not exclude the provisions of mandatory law in force in the consumer’s country of habitual residence that cannot be excluded by agreement. The Service Provider/Seller guarantees in such cases the protection granted to the consumer under provisions that cannot be excluded by agreement.

12. MODEL WITHDRAWAL FORM

(ANNEX NUMBER 2 TO THE CONSUMER RIGHTS ACT)

Model withdrawal form

(This form should be completed and sent back only if you wish to withdraw from the contract)

— Addressed to:

MCP GROUP LIMITED LIABILITY COMPANY (SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ)
ul. Wschodnia 5A, 62-080 Swadzim
nanoclean24.com
kontakt@nanoclean24.com

— I/We() hereby inform/inform() you of my/our withdrawal from the sales contract for the following goods() / for the supply of the following goods() / for the contract for the performance of the following goods() / for the provision of the following service()

— Date of conclusion of the contract() / receipt()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is sent in paper version)
— Date

(*) Delete as appropriate.